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Should we choose to trade with any website only retailers we reserve the right to set a minimum price for any Luella branded garments or accessories that appear on the website. We may decline to trade with website only retailers at our sole discretion.

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Title in any goods supplied by Luella will remain with Luella until payment in full has been received by us. Additionally, we reserve the right to charge interest on all late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to withdraw credit terms where customers exceed the 30-day payment terms. We undertake credit checks on all customers and reserve the right to refuse credit where a credit search indicates that offering credit may pose an unreasonable risk that we may not be paid within the requisite period or at all. For the purpose of this provision “regular” means at least every 30 days. Eire, the EU, and the rest of the world) will always be charged on a proforma basis. All orders being despatched outside the UK (e.g. Until credit terms are offered all orders will be on a proforma basis.

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Please note: where non-fault returns are made without our express consent a re-stocking fee of 15% plus VAT of the value of the items returned will be (i) invoiced to you or (ii) deducted from the value of any credit note(s) issued to you.Ĭredit terms of 30 days net may be offered to customers after a period of 3 months and who are placing regular orders. We will refund standard second class postage (not signed for) charges only unless we have expressly agreed with you a return by an alternative method. We will provide you with a Returns Number and discuss with you the best method of returning the item(s) to us. Please telephone us on 01454 238940 if you wish to make a return.

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WE CANNOT ACCEPT LIABILITY FOR ITEMS DAMAGED WHILST ON YOUR SHOP FLOOR NOR CAN WE ACCEPT LIABILITY FOR ITEMS AFTER THEY HAVE BEEN SOLD BY YOU.Īll stockists are advised to read our Garment Care Guide and to ensure they are familiar with its contents when advising their customers about how to care for Luella products. RETURNS AFTER THAT TIME WILL NOT QUALIFY FOR A CREDIT OR REFUND EXCEPT IN EXCEPTIONAL CIRCUMSTANCES. ANY RETURNS MUST BE MADE WITHIN 7 DAYS FOR A FULL CREDIT OR REFUND. PLEASE INSPECT ALL GARMENTS IMMEDIATELY UPON RECEIPT OF YOUR ORDER. Our Returns Policy is set out on each proforma or invoice we send you and is as follows: “You” “Your” “Yours” means the Trade Customer to whom each sale relatesĪfter you have placed and paid for your first order with us there is no minimum order, either for quantity or value, for any subsequent and continuing orders. “Luella”, “we”, “us” means Luella Fashion Limited Eire, the EU, and the rest of the world) will be charged on a proforma basis.īy placing your first order with us you are agreeing to our Trading Terms & Conditions therefore please read the information below carefully. Orders placed after 1pm are not guaranteed for next day delivery but will be despatched the following day, subject to payment.Ĭredit terms of 30 days net may be offered to customers after a period of 3 months and who are placing regular orders. Orders placed before 1pm are usually despatched the same day subject to payment on a proforma basis. Please put your Trading Name in the subject line of the email. Orders can be placed online or by e-mail to. In return all we ask is that your first order consists of a minimum of 2 items per style and is for a minimum of 10 pieces. Once you are approved as a stockist, we will provide you with the requisite information to allow you to access trade prices on our website.

However, we will endeavour to deal with your application as quickly as we can. It can take up to 48 hours to approve your application, and sometimes longer if your application is made over a weekend.

The information you have provided helps us to ensure that there is no conflict with any of our current stockists and that our brand is compatible with the other brands sold in your store. Thank you for applying to become a Luella stockist.